Program Analyst, GS-0343-09
darnell.atkinson@example.com · (816) 555-0162 · Kansas City
Professional Summary
Program analyst with seven years of analysis experience: three years as a GS-0343-09 federal program analyst and four years as an operations analyst in freight logistics. Analyze program workload and cost data, lead process improvement studies, build performance dashboards, and brief senior managers with written and spoken recommendations. Seeking a GS-0343-11 Management and Program Analyst position.
Work Experience
Program Analyst, GS-0343-09, U.S. Department of Agriculture 06/2023 – Present
- Analyze monthly workload and cost data for 14 field offices and brief the division director on backlogs, trends and staffing needs.
- Led a study of the program application review process; 5 of my recommendations were adopted and cut average review time from 21 to 13 business days.
- Built a Power BI performance dashboard that replaced 6 manual spreadsheets and is used by 40 managers each week.
- Wrote 3 standard operating procedures for application intake and trained 55 staff on them in 2025.
Operations Analyst, Heartland Freight Logistics 03/2019 – 05/2023
- Modeled carrier costs for 1,200 weekly shipments and recommended route changes that saved $610,000 a year.
- Automated the weekly on-time delivery report for 9 terminals, saving about 12 staff hours a week.
- Presented quarterly performance reviews to the regional vice president and 9 terminal managers.
Education
Missouri River State University 05/2019
Skills
Program and workload analysis · Process improvement studies · Performance measures and dashboards · Briefings and written reports · Microsoft Excel, including pivot tables and Power Query · Power BI · SQL
